Analysis and Visualization of Business Processes Using BPMN

From a black box to clear business processes that everyone on the team understands.

You know that your business processes work – somehow. But how exactly? In many companies, processes have evolved over years without ever being fully documented or questioned. Knowledge lives in people’s heads, not in systems. Interfaces between departments are unclear, responsibilities become blurred, and no one has a complete overview of what is actually happening. The result: bottlenecks remain invisible, duplicate work costs time and money, and digitalization projects fail because the foundation is missing. Whether you are a COO, process owner, or IT leadplanning the next step – without a transparent process landscape, you are navigating through the fog.

Duration
Depending on the scope
Format
Project
Target audience
COO, CIO, Head of Operations

Solution Approach

Transparency starts with the first line on the map. Our Analysis and Visualization of Business Processes using BPMN brings clarity to your process landscape – structured, visual, and to the point. Together with your teams, we capture the most important end-to-end processes, model them according to the BPMN standard, and make workflows, roles, interfaces, and systems easy to understand at a glance. We use a combination of proven methods: from structured stakeholder interviews and Value Stream Mapping to AI-powered tools (e.g. BA Copilot) that accelerate documentation and make patterns visible. The result is not a theoretical exercise, but a living process map that shows you where the real levers for efficiency, automation, and transformation lie.

Benefits

  • Full transparency into your actual processes – replacing assumptions and partial knowledge with a reliable basis for decision-making
  • Targeted efficiency improvements through the identification of bottlenecks, media breaks, and duplicate work
  • Fast results through a compact sprint format that delivers in weeks rather than months
  • Solid foundation for automation, digitalization, and organizational development

Approach

  1. Scoping & Preparation: Together, we select the relevant processes, define objectives and scope, and identify the right stakeholders.
  2. Process Capture: In structured interviews and sessions with process owners and subject matter experts, we document what actually happens – not what the handbook says.
  3. Modeling & Visualization: Your processes are translated into clear end-to-end models based on the BPMN standard – including roles, interfaces, and system references. If desired, we use AI-powered tools such as BA Copilot to accelerate documentation.
  4. Analysis & Discussion: Together, we examine every aspect – pain points, bottlenecks, media breaks, and inefficiencies become visible.
  5. Alignment with Objectives: We assess the extent to which your processes actually support business value, efficiency, and customer experience.
  6. Documentation & Recommendations: You receive all models, a clear prioritization, and concrete quick wins for the next step.

Deliverables

  • Documented End-to-End Process Models in standardized BPMN visualization as a shared working foundation
  • Overview of Roles, Interfaces, and IT Systems for each process to provide maximum clarity on responsibilities
  • Identified Weaknesses and Improvement Potential with clear mapping to the affected areas
  • Prioritized Recommendations with quick wins and long-term measures
  • Management Summary for internal communication and as a starting point for next steps (e.g. Process Mining, automation, Operating Model Design)

Speak with our experts!

Let’s work together to identify where the greatest potential lies and which measures will deliver the greatest added value for you.

Robin Dawn Merkelbach
Business Consultant
Contact us!
Frequently Asked Questions

Do you have questions? We have the answers.

Do we need existing process documentation before we can start?

No. In fact, the sprint delivers the greatest value when no documentation exists or when existing documentation is outdated. We work directly with the people who live the processes every day – and create transparency from the ground up.

How does this approach differ from Process Mining with Celonis?

Process Mining analyzes processes automatically based on system data. Our mapping sprint starts where data alone is not enough: with manual workflows, implicit knowledge, and processes that are not fully represented in IT systems. Both approaches complement each other perfectly.

Which processes are best suited as a starting point?

Processes with many interfaces, unclear responsibilities, or known friction points benefit the most. Typical starting points include Order-to-Cash, onboarding, complaint management, or internal approval processes.

Who from our company should be involved?

Ideally, the process owners and subject matter experts who know the day-to-day reality – complemented by a management sponsor who can support decisions. We help you identify the right people during the scoping phase.

What happens with the results after the sprint?

The process models and recommendations can be used immediately – for internal communication, as a basis for automation projects, or as input for an Operating Model Design. If desired, we can also support you with the next step.